|
CONSUMER
PROTECTION - Civil Rights |
OMBUDSMAN SERVICES
- The Telecommunications
Industry Ombudsman
The Telecommunications Industry
Ombudsman - TIO is
a free and independent alternative dispute
resolution scheme for small business and residential
consumers in Australia with unresolved complaints
about their telephone or internet services.
YOU have to try to resolve your
complaint directly with your provider? Please do
this before you contact us.
Contact The Telecommunications
Industry Ombudsman - TIO
Telephone
1800 062 058
Monday to Friday between 9am and 5pm
Australian Eastern Standard Time.
Free from a landline, but charged at
standard mobile call rates if you call from a
mobile.
Switchboard telephone:
03 8600 8700
Fax
1800 630 614
to complaints centre
You can lodge a complaint with the
TIO
online or by
phone, email or in writing.
If you need an interpreter TIO will
organise the service for you
TIO accept letters written in Braille
National Relay Service
- For callers with a hearing disability
The TIO can accept complaints from
advocates on behalf of consumers advocates.
Office hours
The TIO is open between 9am and 5pm
Australian Eastern Standard Time
The Telecommunications Industry
Ombudsman - TIO
web site
http://www.tio.com.au/
BACK TO CONSUMER PROTECTION - OMBUDSMAN SERVICES
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OMBUDSMAN SERVICES
- The Commonwealth Ombudsman
assists the Australian community
The Commonwealth Ombudsman
- Consider and investigate complaints about
Australian Government departments and agencies.
The Commonwealth Ombudsman is also
the Defence Force Ombudsman, the Immigration
Ombudsman, the Law Enforcement Ombudsman, the Postal
Industry Ombudsman and the Taxation Ombudsman.
The Commonwealth Ombudsman
offices in Adelaide, Alice Springs, Brisbane,
Canberra, Darwin, Hobart, Melbourne, Perth and
Sydney.
Contact
The Commonwealth Ombudsman
Telephone
1300 362 072
Monday to Friday
9am—5pm (AEST); 7am—4pm Western Australia
SMS
0413 COM OMB
- 0413 266 662
Email
ombudsman@ombudsman.gov.au
You can lodge a complaint with
The Commonwealth Ombudsman
online or
by
phone, or in writing.
Contact details
for the offices in Adelaide, Alice Springs,
Brisbane,
Canberra, Darwin, Hobart, Melbourne,
Perth and Sydney.
Publications -
The Commonwealth Ombudsman
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OMBUDSMAN SERVICES
- Banking and Financial
Services
Ombudsman - BFSO
Banking and Financial Services
Ombudsman - BFSO A dispute resolution service
dealing with disputes that individuals and small
business have with their financial service
providers.
As a general rule, BFSO can
consider your dispute if:
- It is about a financial service provided by a
member bank or an affiliate;
- You are an individual or a small business; and
- The amount of loss you claim is less than
$280,000
There are some types of disputes that
BFSO are unable to consider. These are set
out in the
Terms of Reference (disputes about general
policies such as interest rates, fees and branch
closures, ...)
Please, Use BFSO
Jurisdiction Checker to work out whether your
dispute is within BFSO jurisdiction.
You should contact your service
provider’s customer relations department to give it
the opportunity to resolve the dispute to your
satisfaction.
Contact
Banking and Financial Services Ombudsman - BFSO
Telephone
1300 78 08 08
Monday to Friday
between 9.00 am and 5.00 pm AEST
Fax
(03) 9613 7345
You can lodge a complaint with the
BFSO
online or
by
phone, or in writing.
For
callers with a hearing disability
The BFSO can accept
complaints from advocates on behalf of consumers
advocates.
Banking and Financial Services
Ombudsman - BFSO
web site
http://www.bfso.org.au/ABIOWeb/abiowebsite.nsf
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OMBUDSMAN SERVICES
-
Insurance Ombudsman Service
The
Insurance Ombudsman Service - IOS
assists in resolving disputes between
consumers and participating companies. If you have a
dispute with a insurance company then IOS may be
able to help you resolve it. Information on IOS
procedures, jurisdiction, decision making and other
services are under "What We Do"
HERE.
Independent decision makers
are appointed by the Board to determine disputes
referred to the Service.
Contact
The
Insurance Ombudsman Service - IOS
Consumer Information
Financial Hardship Provisions
under the Code
If you hold an insurance policy
with the Insurance Provider and you have lodged a
claim with your Insurance Provider, and you can
satisfactorily show your Insurance Provider that you
are in urgent financial need of the benefits you are
entitled to under your policy, your Insurance
Provider must within five business days:
MORE
Participating Companies
Insurers
AAMI
Accident & Health International Pty
Ltd
Allianz Australia Insurance Ltd
Australian Alliance Insurance Company
Ltd (APIA, Shannons and IMR)
Australian Insurance Corporation Pty
Limited (AIC)
Australian International Insurance
Ltd
Auto and General Insurance Company
Limited
Columbus Direct Travel Insurance
CommInsure
Credicorp Insurance Pty Ltd
Elders Insurance Limited
Guild Insurance Limited
HBF Health Funds Inc.
IAG Limited
CGU Insurance Limited
CGU Insurance Limited
HBA General Insurance
Mutual Community General
Insurance
NRMA Insurance NSW/ACT
NRMA Insurance QLD
RACV
SGIC
SGIO
ING Australia Limited
Lloyd’s Australia Limited
Lumley General Insurance Limited
MB Insurance Group Pty Limited
Mitsui Sumitomo Insurance
Mondial Group
MTA Insurance Limited
QBE Insurance (Aust) Ltd
RACQ Insurance Limited
St Andrew Australia
Suncorp
Swann Insurance
Toyota Insurance
Vero Travel
Virginia Surety Company, Inc (VSC)
Wesfarmers Federation Insurance Ltd
Westpac General Insurance
Western QBE and QBE Travel
Zurich Financial Services Australia
Limited
LIST OF
Underwriting Agents & Related Entities
Medical Insures
Reinsurers
Code Participants
